- AI receptionist
- A phone agent that can handle routine questions, collect details, and offer booking when the line and integrations are healthy. We prefer locally run models when they pass the required call tests. A public number and call minutes still depend on a carrier, and failed or uncertain calls need a human fallback.
- RAG chat (Retrieval-Augmented Generation)
- A chat assistant that retrieves approved business content before answering. Retrieval helps ground replies but does not prevent mistakes, so sensitive answers need scope limits, monitoring, and a path to a person.
- GEO (Generative Engine Optimization)
- Getting your business to appear when people ask AI tools (like ChatGPT or Perplexity) who to call for a specific service. Similar to traditional SEO but for AI-generated answers. We do this by building authoritative, well-structured service pages that AI systems cite.
- CRM
- Customer Relationship Management — the software that tracks every lead, what stage they're at, who owns the follow-up, and what the outcome was. Think of it as a live scoreboard for your sales pipeline.
- Speed-to-lead
- The time between a prospect's inquiry and a useful response. We measure that interval and test routing, alerts, and human fallback; automation can reduce delay when the connected systems are healthy.
- CRO (Conversion Rate Optimization)
- The process of testing small changes to your website to figure out which version books more leads. We run structured experiments so decisions are based on real data, not guesses.